Shannon was just telling me about some bad customer service she has to put up with at work. It seems that:

1. Her mouse doesn’t work, which causes mistakes.
2. It takes 3 reboots to properly login, making her ‘late’ in the morning.

To me, these things are unacceptable. The “IT” staff have replaced the mouse a few times. These issues would never fly if I knew one of my customers (teachers) had these sorts of problems.

What’s worse? She’s complained to her boss about it any got yelled at with “there’s nothing I can do about it!” Awful. Stick up for your people, man.

Query: What kind of IT support do you receive at work?

This entry was posted on Monday, July 17th, 2006 at 7:47 pm and is filed under General, Information Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.