Shannon was just telling me about some bad customer service she has to put up with at work. It seems that:
- Her mouse doesn’t work, which causes mistakes.
- It takes 3 reboots to properly login, making her ‘late’ in the morning.
To me, these things are unacceptable. The “IT” staff have replaced the mouse a few times. These issues would never fly if I knew one of my customers (teachers) had these sorts of problems.
What’s worse? She’s complained to her boss about it any got yelled at with “there’s nothing I can do about it!” Awful. Stick up for your people, man.
Query: What kind of IT support do you receive at work?